A personal note: If someone feels they need technical assistance with their computer or network, then one of the things I will need in order to help is access.
Welcome to the password hole.
In the first place, I’m not much of a techie; perhaps help desk would appreciate me if they only understood how often I don’t call them. Still, though, as a user who knows how to start and operate a computer, and even do things like update my system without help, other people occasionally think I am some manner of expert.
Rule Number One: If it is a Windows system, I can’t help.
Rule Number Two: I can’t fix it if you can’t tell me what the problem is.
Rule Number Three: There is, by tradition, no Rule Three.
Rule Number Four: Remember your fucking passwords!