Memo to Comcast

To: Comcast Cable

re: What is your fucking problem?

It is not so difficult to understand. You are asking me for someone else’s social security number in order to find out the answer to a simple question: My cable box isn’t working properly; do I need to replace the box, or is this just a temporary glitch?

No, seriously.

That’s all I really want to know. Except your phone system is doing everything in its power to prevent me from asking anyone who can actually answer. At one point, it even asked me for someone else’s social security number.