re: Just admit you suck
As we go from computer to computer, resetting our passwords because you want us to, the question also arises why you won’t let us.
Yeah, we know you “weren’t hacked”, but you are being a bunch of incompetent, insulting assholes.
In the first place, don’t tell us it’s something suspicious about us. Until every last account is verified and you no longer feel the need to demand we jump through these hoops, the message should not be that there is something suspicious about your users. Just tell the truth: “Sorry, but we at Google really, really fucked everything up and we’re really, really sorry for putting you through all of this bullshit like asking to to reset your password on every computer you ever use to get your email, which in turn is why we still like to pretend that you’re suspicious. After all, we’re Google, and we just proved ourselves incompetent, and we recognize that it is really, really wrong of us to treat you like that just because we can’t do our jobs properly.”
And, you know, honesty might help your image. I mean, it’s not like this makes Google employees terrible people. No, that would be the candy-named, botched-up operating system on “smart” (ha!) phones.
Of course, that much you can blame on users; after all, the hideously mistaken decision to trade out an iPhone for an Android was my own, and I damn well should have known better.
But it’s true. Google’s inability to do its job as relates to account management does not make the company’s employees horrible people. Rather, the OS should do the trick. And, you know, in the end, so does the fact that they work for Google.
Your users would be considerably less annoyed with your fuckups if you would just be an honest, decent (corporate) person for once.
That, however, is something we recognize is beyond your faculties. Which, in turn, is why you suck.